Frequently Asked Questions

Question:

How can I make larger purchases or order wholesale products through your store?     

Answer: 

At this time, you can place larger orders by emailing us with your order information. In your email be sure to include; your name, full shipping address, the product and amount of units you are ordering. Upon receiving your email, we will respond with a total price which will include the total price for your products, taxes and any shipping fees. At this time you can accept or decline the order. If you accept the order you can proceed to checkout and input your payment information.       


Question: 

I am interested in placing an order for Uchida of America products; do you offer more products from Uchida?     

Answer:   Yes, we are a wholesale & retail supplier for Uchida of America. Please contact us for specific requests.


Question: 

I would like to order Neon Pink Le Pens, but I cannot find a listing for these. Do you offer this color or other colors?     

Answer:   Yes, In the Le Pen we offer every color. There are 24 colors in all, these colors include the NEON colors as well. (fluorescent pink, fluorescent blue, fluorescent green, fluorescent yellow, fluorescent violet, fluorescent orange, Black, Red, Blue, Green, Brown, Lavender, Pink, Lt. Blue, Burgundy, Teal, Orange, Light Green, Olive Green, Dark Grey, Oriental Blue, Orchid, Periwinkle). We sell these in bulk as well, please contact us for specific colors and bulk orders of these items.   

Question: 

I want to send this as a gift, do you offer gift wrapping or send gift cards?     

Answer:  

Yes, some of our products offer gift wrap and gift card options for a fee.   We have a nice gift card that is straight to the point and reads "Just for you."   Both wrapping paper and gift cards are nice for him or her.



Question:

What type of marker should I use on the charts with the black / darker background?

Answer:

We recommend using WHITE / PASTEL / NEON Marvy Uchida FINE point (3mm) liquid chalk markers.  These colors are most visible on the black / darker backgrounds.  Regular neon dry erase markers work as well but are less visible.  We recommend using the Uchida Fine Tip liquid Chalk markers and here's why..
(1) the fine tip makes it easier to read and write in the squares
(2) the white, pastel and neon markers are bright and visible on the darker backgrounds, these come in many fun colors. Regular neon dry erase markers will be harder to see.
(3) some other types of markers may be cheaper in price but are lower quality as we've tried many brands...other brands sometimes don't wash off well and leave stains.

 

Question: 

Is this a nonporous or porous chalkboard?

Answer:  All of our scheduling / chore charts are non-porous and work as any high quality dry erase surface.


Question: 

My markers won't work, what am I doing wrong?

Answer:  Hi there. If you're using the Marvy Uchida Fine Point Marker that came with the chart it needs to be primed before use. You will be able to tell if it's not ready if the tip of the marker is clean or white, (not the color of the marker) . To prime the marker it will need to be shaken vigorously for around 30 seconds.  Then the tip needs to be pressed and held gently down on a piece of paper to get the mixed up fluid to release down onto the tip..this should do the trick..take care 

Customer Reviews AND frequently asked

 

5 out of 5 stars

Good sale.
By Tony R. Valdez on March 1, 2017.

5 out of 5 stars

Extremely impressed!!!!!! Thank you so much!!!
By Wendy Phillips on March 1, 2017.

5 out of 5 stars

Good
By E Mirassou on February 26, 2017.

5 out of 5 stars

Above and beyond customer service. Slight mar in the product (clearly occurred during packaging) and the seller responded and exceeded all expectations, which means a lot given I'm used to Amazon service. EXCELLENT SELLER.
By Paige on February 24, 2017.

5 out of 5 stars

Great customer service! This chart is exactly what we needed to track our 14 yr old grandson's schedule & chores! The seller contacted me on the day of delivery and was very gracious in resolving the issue I had of accidentally ordering duplicate charts. Above & beyond my expectations and definitely recommend this seller! Thank you Mary!
By Delores F. on February 21, 2017.

5 out of 5 stars

Awesome for our house full of roommates!
By Zoé P. on February 13, 2017.

 

5 out of 5 stars

GREAT!
By Katrina R. on February 10, 2017.

5 out of 5 stars

excellent
By Alisa Griffith on February 7, 2017.

5 out of 5 stars

Everything was great, on time, and works as expected!
By Heather Clarke on February 7, 2017.

5 out of 5 stars

Fast courteous service
By Amazon Customer on February 7, 2017.

5 out of 5 stars

Excellent frig magnet. Very useful.
By David Chay on February 1, 2017.

 

5 out of 5 stars

I love these flowers. For the non traditional girly girl!
By Lindsay on January 29, 2017.

4 out of 5 stars

As big 'Red Green' fans, this was the perfect Valentine's day gift for my son. The flower is beautifully made and arrives ready to give. I would definitely buy again....Love it!!
By Lo on January 29, 2017.

5 out of 5 stars

Well packaged, which was a concern of mine at purchase. Came in flat, firm packaging and included free chalk marker. Adheres firmly to side of the fridge - very good magnet! Other reviewers were bothered by the dusty, chalky look of the board, but the description clearly states that this is the way it looks (and it looks fine to me). I would buy it again.
By Hannah Isaac on January 25, 2017.

 

5 out of 5 stars

This was a "get well" gift for my father. Great idea - loved it. arrived day before it was promised.
By Dawn on January 20, 2017.

5 out of 5 stars

Love this
By Fellow shopper on January 20, 2017.

5 out of 5 stars

As described.
By Krhon on January 18, 2017.

5 out of 5 stars

Love it!! I'm a list person...so it's working out perfectly to keep me on track.
By Deserae Cyr on January 18, 2017.

5 out of 5 stars

Very pleased with the this. Works well for my needs.
By Amazon Customer on January 16, 2017.

 

5 out of 5 stars

Grest
By Tara Pitre on January 16, 2017.

5 out of 5 stars

Exactly what I was looking for!! Product arrived well packaged and in good condition. Wonderful purchase!!
By Addy E. on January 16, 2017.

5 out of 5 stars

Thanks
By Kati on January 15, 2017.

5 out of 5 stars

Product exactly as described. Works great for 8yo daughter to keep up with daily responsibilities.
By Jurine D. on January 15, 2017.

5 out of 5 stars


By Emily W. on January 14, 2017.Have you opened a new location, redesigned your shop, or added a new product or service? Don't keep it to yourself, let folks know.

 This chart is on our refrigerator and it is used daily. We ordered the chal markers to go with it and couldn't be more pleased with the whole system!
By Jennifer R Mekenas on January 11, 2017.

5 out of 5 stars

Great Product...Quick Shipment!
By mementoretro on January 10, 2017.

5 out of 5 stars

These are perfect! Simple and elegant, these will go well with any occasion. Love them!!
By Amazon Customer on January 9, 2017.

5 out of 5 stars

Great chart now on my ice box. Will be ordering more of them as gifts for my friends
By ron B on January 8, 2017.

4 out of 5 stars

Ship and arrived in a timely and great condition. Magnetic grip holds firm easy to write on and very eye friendly. Motivates my son to do chores.
By toby h. on January 7, 2017.


For more reviews visit our  Amazon.com  by following this link  Tymes Collection Inc.  or visit our Amazon.ca store at Tymes Collection Inc.